Terms and Conditions

1) DEFINITIONS

• "Agreement" means these Terms and Conditions together with the Booking;
• "Booking" means your request for Services as submitted through our Website;
• "Company", "we", "us", "our" means Ikiu Ltd;
• "Customer", "you", "your" means the person making the Booking;
• "Services" means the cleaning and related services described in your Booking;
• "Website" means ikiu.xyz and associated pages;

2) SERVICES

We provide professional cleaning services in Victoria, BC and surrounding areas. Services include but are not limited to:

• Regular house cleaning
• Deep cleaning services
• Move-in/move-out cleaning
• Post-construction cleaning
• Commercial cleaning (limited availability)

3) BOOKING AND PAYMENT

3.1 Booking Process

• Bookings are made through our Website
• All bookings are subject to availability
• We reserve the right to decline any booking
• Confirmation will be sent via email

3.2 Payment Terms

• Payment is required in full at time of booking
• We accept major credit cards and PayPal
• All payments are processed securely through our platform
• Additional charges may apply for extra services requested during service

3.3 Satisfaction Guarantee & Dispute Resolution

• 24-Hour Dispute Window: You must report any dissatisfaction with service quality within 24 hours of service completion
• Resolution Process: We will investigate all legitimate complaints and arrange re-cleaning or partial refund as appropriate
• Dispute Deadline: Claims submitted after 24 hours of service completion cannot be processed for refund
• Evidence Required: Disputes must include specific details and photographic evidence where applicable
• Good Faith: All disputes must be submitted in good faith with legitimate service quality concerns

4) CANCELLATION AND RESCHEDULING

• Cancellations must be made at least 24 hours in advance
• Same-day cancellations may incur charges
• Rescheduling is subject to availability
• Weather-related cancellations will not incur charges

5) LIABILITY AND SERVICE DELIVERY

5.1 Service Liability

• Platform Service: Ikiu provides a technology platform connecting customers with independent service providers
• Service Providers: All cleaning services are performed by independent contractors, not Ikiu employees
• Service Quality: Service providers are responsible for the quality and completion of their work
• Damage Claims: Any damage claims must be reported within 24 hours of service completion
• Pre-existing Conditions: We are not liable for pre-existing damage or conditions

5.2 Limitation of Liability

Ikiu's maximum aggregate liability to you for any and all claims arising out of or relating to these Terms or your use of the Services will not exceed the lesser of:

• (a) The total service fee charged to the Customer for the specific transaction giving rise to the claim, or
• (b) $500 CAD

5.3 Disclaimer of Criminal Acts

Ikiu expressly disclaims any and all liability for the acts or omissions of any Service Provider, including but not limited to:

• Theft or fraud
• Physical assault or harm
• Sexual misconduct
• Property damage or destruction
• Any other criminal activity

You acknowledge that Ikiu does not guarantee the safety or security of Service Providers or Customers. While we conduct background checks and verification, these measures cannot eliminate all risks.

6) CUSTOMER INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Ikiu Inc. from and against any and all claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of or in any way connected with:

• (a) Your breach of these Terms
• (b) Your negligence or willful misconduct, including:
  • Failure to provide a safe working environment for the Service Provider
  • Failure to secure valuables or property
  • Providing false or misleading information
  • Harassment or inappropriate conduct toward providers
  • Violation of applicable laws or regulations

This means: If your actions or negligence cause problems that result in legal claims against Ikiu, you are responsible for defending and compensating Ikiu for those claims.

7) CUSTOMER RESPONSIBILITIES

• Provide accurate booking information
• Ensure safe access to the property
• Secure valuable items before service
• Provide any special instructions in advance
• Be present during service or arrange access

8) PRIVACY

Your privacy is important to us. Please review our Privacy Policy for information about how we collect, use, and protect your personal information.

9) CHANGES TO TERMS

We may modify these Terms at any time. Changes will be effective immediately upon posting to our Website. Your continued use of our services constitutes acceptance of any changes.

10) CONTACT INFORMATION

For questions about these Terms, please contact us:

11) GOVERNING LAW

These Terms are governed by the laws of British Columbia, Canada. Any disputes will be subject to the jurisdiction of the courts of British Columbia.

Last updated: November 2025