Privacy Policy
Ikiru Ltd ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you use our website and services.
By using our website or services, you consent to the collection and use of your information as described in this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.
1) INFORMATION WE COLLECT
1.1 Information You Provide
We collect information you provide when you:
- Register for an account
- Book a cleaning service
- Complete forms on our website
- Contact our customer service
- Participate in surveys or promotions
- Post reviews or comments
- Make payments
This information may include:
- Contact information (name, email address, phone number)
- Address and location details
- Payment information
- Information about your home (size, number of rooms, etc.)
- Booking preferences and special requests
- Communications with our staff or cleaners
1.2 Information Automatically Collected
When you visit our website, we automatically collect certain information:
- Device information (IP address, browser type, operating system)
- Usage information (pages visited, time spent, clickstream data)
- Location data (if you enable location services)
- Cookies and similar technologies
2) HOW WE USE YOUR INFORMATION
We use your information to:
- Provide and improve our cleaning services
- Process bookings and payments
- Communicate with you about your service
- Send marketing communications (with your consent)
- Analyze usage patterns to improve our website
- Comply with legal obligations
- Protect against fraud and abuse
3) INFORMATION SHARING
We may share your information with:
- Service providers: Cleaning professionals who perform services
- Payment processors: To process your payments securely
- Third-party services: Analytics, customer support, marketing tools
- Legal requirements: When required by law or to protect our rights
We do not sell your personal information to third parties.
4) DATA SECURITY
We implement appropriate security measures to protect your information, including:
- Encryption of sensitive data
- Secure payment processing
- Regular security assessments
- Limited access to personal information
5) YOUR RIGHTS
You have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Opt-out of marketing communications
- Data portability
6) COOKIES
We use cookies and similar technologies to:
- Remember your preferences
- Analyze website usage
- Provide personalized content
- Enable certain website features
You can control cookies through your browser settings.
7) CONTACT US
If you have any questions about this Privacy Policy, please contact us at:
Email: privacy@ikiu.xyz
Address: Victoria, BC, Canada
8) CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "last updated" date.
Last updated: December 2024