Privacy Policy

1) INFORMATION WE COLLECT

1.1 Information You Provide

We collect information you provide when you:

• Register for an account
• Book a cleaning service
• Complete forms on our website
• Contact our customer service
• Participate in surveys or promotions
• Post reviews or comments
• Make payments

This information may include:

• Contact information (name, email address, phone number)
• Address and location details
• Payment information
• Information about your home (number of rooms and bathrooms)
• Booking preferences and special requests
• Communications with our support team or service providers

1.2 Information Automatically Collected

When you visit our website, we automatically collect certain information:

• Device information (IP address, browser type, operating system)
• Usage information (pages visited, time spent, clickstream data)
• Location data (if you enable location services)
• Cookies and similar technologies

2) HOW WE USE YOUR INFORMATION

We use your information to:

• Provide and improve our cleaning services
• Process bookings and payments
• Communicate with you about your service
• Send marketing communications (with your consent)
• Analyze usage patterns to improve our website
• Comply with legal obligations
• Protect against fraud and abuse

3) INFORMATION SHARING

We may share your information with:

• Service providers: Cleaning professionals who perform services
• Payment processors: To process your payments securely
• Third-party services: Google Analytics (usage data), Firebase (data storage), and Stripe (payment processing)
• Legal requirements: When required by law or to protect our rights

We do not sell your personal information to third parties.

4) DATA SECURITY

We implement appropriate security measures to protect your information, including:

• Encryption of sensitive data
• Secure payment processing
• Regular security assessments
• Limited access to personal information

5) YOUR RIGHTS

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Opt-out of marketing communications
• Data portability

6) DATA RETENTION

We retain your personal information for as long as your account is active, and for up to 1 year after account closure. You may request deletion of your information at any time by contacting us at ikiu.support@gmail.com.

7) COOKIES

We use cookies and similar technologies to:

• Remember your preferences
• Analyze website usage
• Provide personalized content
• Enable certain website features

You can control cookies through your browser settings.

8) CONTACT US

If you have any questions about this Privacy Policy, please contact us at:

9) CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "last updated" date.

Last updated: May 2026